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Infinity BPO thinks big
In spite of recent rumours to the contrary, Infinity BPO is doing very well. Actually so well that it intends to double its number of employees by the end of next year. From the 520 people now working in the company, the general manager, Jean Suzanne, wants to reach 1,200 jobs within one year. But this development might need a few changes and Infinity might have to move out from the cyber tower where it is starting to feel cramped.
The main obstacle Infinity BPO may have to face in its development process is the lack of trained staff. From the 2,400 people interviewed for jobs last year, only a few hundreds were employed. Even though the minimum required for a job is the Higher School Certificate (HSC), it does not mean that all HSC holders will be taken on. “It is a real job and not everyone has the skills to do it,” explains Jean Suzanne.
At the moment, the company is already forced to subcontract the equivalent of 350 jobs in Morocco. This is due to the fact that “15% of the staff does not stay. This is why call-centres always have to employ new people”.
Attract new competencies</B>
They either realise that they are not fit for the job – unless the company realises it for them – or they want to carry on with their studies. And this problem will become even more serious when the company needs to employ more people.
As he suggested in the strategic plan he prepared, as the Prime minister’s senior adviser in ICT development, at the end of last year, the solution may be to “drain off the best competencies of the region to make it a centre of excellence”. Jean Suzanne believes that the capacity of Mauritius in terms of job creation is limited to 3,000 – “5,000 if we reduce the level”.
As it strives to become the world leader on the French-speaking market with its call centres, Infinity BPO may soon have to move from the cyber tower. With its growing number of employees, the present office will soon prove too small to conduct all the operations. Even though the second cyber tower is ready to accomodate new companies, the manager of Infinity made it clear he did not want to move there. “As it was in the cyber tower, Infinity was the subject of all kinds of attacks.” He does not want the story to repeat itself but would like to remain in Ebène, which is in a way part of the company’s identity.
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<B>70 % bookings for second cyber tower</B>
The second cyber tower was ready hardly a week ago and only 30% of the tower space remains to be filled. The chairman of Business Parks of Mauritius Ltd (BPML), Chand Bhadain, thinks the main asset of the country is the “quality of Mauritian employees in the ICT sector. Moreover, the latter are very loyal to their company. Mobility is about 10% in Mauritius while it can reach up to 40% or 60% elsewhere”. Even though he is very satisfied with the reservations at the second cyber tower so far – the more so as he is expecting negotiations to achieve a successful end – he can’t help being disappointed with the lack of motivation of the private sector to contribute to ICT development. He regrets that the private sector does not have the same determination as for the development of the export processing zone when the sector built a lot of amenities. “There should be more joint-ventures between Mauritian and foreign investors,” he commented.
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