It all hinges on future decisions. If the important ones aren’t taken rapidly, Mauritius will be faced with a situation where visitors are rapidly diminishing. However, I think that the decisions are being taken. There are still many people in the world who haven’t seen Mauritius although hotels will have to forget about the occupancy rates they enjoyed ten years ago. A 65% occupancy rate is attainable if the right strategies are set up.

<B> Tell us a bit more about what you’ve learnt during your 14 months here. </B>

Mauritius is unique and has assets that other countries don’t have. The problem is that Mauritius isn’t always very good at communicating these advantages, such as quality of service, bilingualism, small time difference with Europe, security, food, combined circuits with Dubai and South Africa. I have worked in 14 countries and what has touched me most here is the kindness of the personnel, the sincere wish to help out and the will to do better.

<B> Which of these will you take back to Paris with you?</B>

The sincerity of the service that is unfortunately lacking in Europe. It’s a noble profession and Mauritius is able to demonstrate that. The island must hold on to that precious gift.

<B> How can the government help the industry?</B>

To generically and constantly promote the destination in new and existing markets. Mauritius needs to be spoken of and that’s the government’s responsibility. Hotels can do their own promotion on a very limited basis. There must be the political will to do this.

<B>What’s your opinion on air access policy?</B>

It’s a very important component that must be studied in depth. The final decision must benefit Mauritius and its stakeholders. The first priority is greater flexibility at big incentive level, such as Meeting Incentive Conferences and Events (MICE). This flexibility doesn’t yet exist. However, it’s important for Mauritius to preserve its image, so it shouldn’t become a charter destination. I still think that Europe is the most promising market.

<B>What advice would you have for your replacement, Gisella Munchgesang, who’s currently in charge of the London Hilton?</B>

Be yourself. My Mauritian team gives a lot of itself and, by adding her international flavour, she can create a nice mixture.