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?Change the menu?
I travel by Air Mauritius quite regularly. I read in yesterday?s issue of l?express the article titled Air Mauritius embarque le high-tech. I am impressed by the capacity and willingness of our National Carrier to offer such high-tech entertainment on board. There was a real need for it.
The best part of the article is where Mr Raja Buton said: ?Nous disposons d'un système qui nous dira quelles sont les chaînes les plus vues et les moins vues. De toute facon, nous modiferons la programmation au moins chaque deux mois.?
?Au moins chaque deux mois ?? Wow! I am so impressed. If the management can change the entertainment program AT LEAST every two months, then I can finally hope for a change in the menu also. I travelled the Mauritius ? Singapore ? Mauritius route very often and I had almost had the same food on the menu for the last two to three years.
If such a sophiscated entertainment system can be modified and changed at least every two months is it not possible to do the same with basic things like food? So I dare suggest that Mr Buton check the menu list on the above-mentioned route for the past two years and see if we can also have a change of menu a bit more frequently if not as often as the entertainment program.
Someone once said: ?If you want to get to a man?s heart, go through his stomach.? This was said in a different context but it as much applicable to customer appreciation and retention in a highly competitive aviation environment. I believe that Air Mauritius people are attentive to their customer's feed-back. I am almost sure that the menu will change on my next trip. So, I thank Mr Buton with a very warm heart. Oops! I almost said stomach. Sorry!
<B>Mario Ah Tiane</B>
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